Regardless of the current level of service and support, customers are demanding and will continue to demand improved service performance, from a speed and efficiency point of view. Mio mobile app platform – Field service management (FSM) solution delivered from cloud and executed via mobile device helps to meet the current demand and challenges of all types of field service organizations. Mio mobile app platform for FSM delivers extensive pre-visit functionality in terms of ticket and issue mgmt, scheduling and dispatch, customer and parts management and workforce planning – scheduling, attendance, tracking and tracing etc. The on-site functionality delivered via mobile device includes schedules, alerts, customer location map, parts management, service notes and pictures, invoicing work, orders, online/offline functionality and many more.
Data access in real time
Increase WO completion rate
Effective route planning
Manage complex inventory
Avoid non billable tasks
Identify trends & patterns
Improved service efficiency
Customer satisfaction
Increased workforce utilization
Optimize Service Calls, Reduce Costs, and Boost Revenues with Mio FSM
